FAQ

Most frequent questions and answers

Our office/warehouse is located at 2595 Chandler Avenue, Suite #4, Las Vegas, NV 89120. It’s less than a mile away from McCarran International Airport. Please note that pickup is by appointment only and we do not have set business hours currently. 

The time that you choose at checkout is an estimate only. You will receive an email 48 hours prior to your rental start date to schedule a definite pickup time.

 

The earliest pick-up time is 8AM and the last available pick-up time is 6PM, 7 days a week.

Gear return is the same process as pickup, you tell us when your available is time to drop-off! We do advise giving us at least a 24 hour notice.

We can customize any package, just email us at info@basecampoutdoorgear.com with a list of all the gear you need and we’ll be glad to help!

If an item is lost and not returned, you will be charged the full retail price of the item.

If part of an item is lost (e.g. tent poles, gear bags, etc.) you will be charged for the cost of replacement for that item.

If an item is damaged, we will assess the damage and you will be charged accordingly.

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